Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received a mistake coming from your local shipping and delivery service and would like to terminate your order, 1st check your e-mail and/or spam filtration to make sure you clicked upon the correct shipping address and/or WEB ADDRESS. Once this offers been done, if you are nevertheless thinking about continuing, basically answer the e mail with the information on your request and you should greatly appreciate virtually any assistance you might offer. For technical issues, you might need to contact customer service via their particular contact number: (Toll Free). Alternatively, if you have any some other questions, you can send us a good email and we will try our best in order to assist you.
Your package appear at your current door within 7 to ten working days. Please note that shipping times may vary from a single courier company to be able to another. Hence, it is, constantly preferable to purchase with a trustworthy company. To aid ensure your package arrives safely, all of us always advise of which you sign your current parcel’s “Thanks Regarding Sending” section mainly because it arrives. Your nearby delivery services usually are required to clearly display this signature bank confirmation on almost all sent items, which includes Element Vape products.
Once your parcel is here at your doorway, you will need to collect that as soon as possible. This will be normally done simply by completing a self-addressed, stamped envelope together with your return tackle and tracking quantity. Upon arrival, ensure that your unit is totally charged and well prepared to begin using that immediately. Usually do not hold out for your Component Vape product in Vape Pen Battery order to warm up; that can not be stressed enough, especially in the case of rechargeable batteries.
As layed out within the above section, when shipping to UK residents, shipping and delivery will be facilitated by among our across the country network of courier companies, such as DPD, FED FORMER MATE or UPS — but please allow for additional fees to be used into consideration when placing your buy. Customers located inside the Republic of Ireland are not permitted to buy online. Inside most cases, customers located within typically the Republic of Ireland will be not able to purchase the item through the use of credit credit cards or free e cards. We are currently encountering some issues along with credit card fraud in Europe and in certain instances, payments made using these methods may be declined or even reversed. In addition, all deliveries to EU customers may possibly be controlled by taxation and import tasks.
Whenever shipping internationally, make sure you note that customs procedures are really time-consuming and usually require the assistance of a good independent customs agent. In the situation of an imported product, delivery occasions will be based mostly on your courier’s international delivery service and transit occasions may greatly exceed our internal shipping and delivery estimates. If you are unsure of expected transportation times, please make contact with us immediately. International orders will generally arrive within three to five business days right after payment has been received.
For those questions concerning this matter, make sure you note that all queries should be directed towards our business headquarters. Should a person need to make changes or inquire concerning our services within general, you can do so from anytime during business hours, Monday via Friday, except Weekend, Wednesday, and Thursday. Should you possess any other questions, you can either contact our consumer service team or even one of our sales representatives at the main office. In case you prefer to spot your order online, you are welcome to visit our website and follow typically the simple instructions supplied. All billing and ordering information will be provided at the click associated with a button.
As always, we strongly advise that all requests be paid regarding in full before shipping and delivery or delivery associated with products. Any modifications to shipping or delivery policies is going to be clearly indicated after receipt of payment. In the celebration of a problem in any merchandise, please contact us right away to get a return or substitute. As long since your satisfaction is our most critical, we all will work together with one to make sure that you possess the best digital products available.